Oh My Underwear is a small, independent company that strives to provide a wide range of trendy, affordable men’s underwear and accessories. New items are added frequently and we currently have over 500 items for our customers’ enjoyment.
Below is an updated Ordering and Delivery FAQ aimed at stressing the importance of checking your order before hitting the Pay button. By doing this, we can eliminate your frustrations with errors we receive in the orders which can affect delivery.
Placing Your Order
Before you place your order, please be sure to check your shipping address. Make sure it is entered correctly as the Post Office cannot deliver to an incorrect address.
Be sure the address you use has a safe, secure and mail-delivery-person-accessible delivery area. The Post Office will not deliver if they can’t access the delivery address. In holiday times, with porch pirates cruising the areas, this is especially important.
When a package is shown as delivered on the USPS or other countries’ postal website, Oh My Underwear is no longer responsible for the package.
If you move, please be sure to put in a forwarding address at your local post office. You can also do it online at https://www.usps.com/manage/forward.htm
If you provide an incorrect shipping address when ordering, we can usually change it if you notify us within 6 hours so we can intercept the package before it is shipped. Once it leaves the warehouse, we have no way to change an address.
Please check your sizes carefully. Avoid using the letter sizes; use the measurements provided. Note that orders cannot be refunded if you choose the incorrect size. One size only items are not returnable.
A Reminder to Check Your Order Before Clicking the Pay Button
You will normally get a confirmation immediately when your order has been placed. All orders are subject to a review process to protect our company and customers. During peak periods, the review process may extend past our goal of 24 hours. Please take note that we do not process orders on weekends or holidays. If you still haven't received a shipping confirmation within 72 hours, please email us at email@example.com with your order number.
Our AVERAGE shipping time is between 14-35 days. You can track your order on the tracking page. Holidays and pandemics cause havoc with shipping times and we appreciate your understanding around these issues.
Currently, the USPS is not as reliable as it once was and we are experiencing some delays. We appreciate your understanding around this issue.
If you decide you need to cancel an order, we can usually accommodate your request if it is received within 12 hours of placing your order. After that time frame, we will do our best to cancel the order but cannot guarantee success.
Returns, Refunds and Exchanges
We recognize that returns are an important option for our customers to have. To ensure a positive shopping experience for all our customers, if we identify excessive or unreasonable return patterns, we may restrict or refuse future transactions from such customers.
Returns on merchandise will not be accepted after 30 days.
If you decide to return an item, please follow directions on the Returns page. All Returns and Exchanges must have an RMA# which is issued on the Returns page. You will be responsible for shipping costs and we recommend you use Priority Mail as it provides tracking.
If you receive a faulty item, which is very rare, please send clear images of the problem. Once these are received and approved, we will issue a refund, store credit in the form of a discount code for the amount of the item, or re-ship a replacement.
Oh My Underwear does not offer refunds on items when the customer selects the wrong size, or decides the item doesn’t look right on them. (Let’s face it, we aren’t all model material!) We are happy to exchange for a different size of the same item.
Returns take up to 5-7 business days to be processed. Please be advised this timeframe can take longer during the holiday season.
One discount code may be used per order. Discount codes are not valid during storewide sales and may exclude certain items or categories of merchandise.
Items purchased using discount codes are not eligible for returns, exchanges or refunds.