COVID-19 Update July 3, 2020
Currently, orders are generally being shipped more consistently, with delivery times ranging from 21 - 35 days, still longer than we would like, but better by far than earlier.
We really appreciate all our customers' patience and understanding as we do our very best to get your orders to you in a timely manner.
May 23, 2020
We want to thank all our loyal customers for their understanding during this difficult time.
Currently, orders are shipping but with extended shipping times. Many orders place during March and early April were stuck, waiting for transportation. Some of these orders were received on time, others have taken a lot longer, and others have been re-shipped.
We appreciate your patience and want you to know that we are working closely with our suppliers, and tracking and re-tracking orders to keep tabs on them.
April 23, 2020
Please be aware that due to the coronavirus pandemic, shipping may take longer than normal. Tracking may not be as reliable as in the past, as we are using different shipping partners to ensure your orders are delivered. We appreciate your patience and understanding.
How quickly our lives have changed! Our thoughts are with everyone who is sick and/or having their life altered dramatically by the coronavirus. It is an uncertain time, but as Americans and as citizens of the world, we will band together and get through this.
We also wanted to give you some info that may affect our customers. The silver lining (if there is one) is that Oh My Underwear is still able to take and fulfill orders. We have worked hard to rework or sustain our supply changes. Some packages are experiencing slight delays, but the general shipping times remain between 14-28 days. And as we have had to change some of shipping channels, tracking is currently a bit unreliable. Please contact firstname.lastname@example.org if you are concerned and we will do our best to track your orders. We appreciate your patience and understanding around this.
The biggest questions we get is: ARE PACKAGES SAFE TO OPEN? The answer is YES! The virus dies within hours of being outside the body. So the chances are VERY LOW to catch anything on a package, even if that package came from China!
The other sad news is that Prides all over the country are being canceled and postponed. We are working on our annual list of Prides around the world and it will include information on cancellations and postponements. The link will be updated as we get new information.
It is sad that Prides are being canceled or postponed, but it is understandable. I highly suggest you watch the YouTube Original "State of Pride" documentary by my friend Raymond Braun to understand what Prides mean to people.
Thanks for being a loyal customer and we will get through this together!